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TÉRMINOS Y CONDICIONES

ORDENAR

  • Es obligatorio enviar la Orden de Compra por correo electrónico.

  • Póngase en contacto con nosotros si no recibe ninguna confirmación de pedido dentro de los 5 días hábiles a partir de la fecha de realización de su pedido.

  • Cualquier modificación del pedido deberá ser notificada, por escrito, dentro de los 5 días hábiles siguientes a la recepción de la confirmación del pedido.

  • Si pasado este plazo no se recibe ninguna comunicación, asumiremos que el pedido ha aceptado los Permisos de Importación (PI) sin necesidad de revisión.

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CONDICIONES DE PAGO

  • Para Express Courier: solo pago en efectivo.

  • Para contenedores: por transferencia telegráfica (T/T) del 50 % de anticipo antes del inicio de la producción y el pago del saldo se realizará después de enviar por correo electrónico y enviar una copia impresa del conocimiento de embarque (BL). Cualquier condición de pago especial se discutirá más a fondo.

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CANTIDAD MÍNIMA DE PEDIDO

  • Colección al por mayor: 60 piezas/5 docenas (artículos mixtos)

  • Diseño personalizado: 60 piezas cada modelo

  • Textil: 4 rollos

  • Impreso personalizado: 20,000 yardas/motivo (incluye 3/4 colores)

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PRECIOS

  • Precio Free/Freight On Board (FOB), válido solo para pedidos de contenedores completos.

  • Los precios excluyen documentos y costos de certificación.

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EMBALAJE Y ETIQUETADO

  • Kahayan Emerald puede proporcionar todos los requisitos estándar de etiquetado y embalaje de los clientes. Cualquier solicitud especial debe ser discutida más a fondo.

  • También proporcionaremos a nuestros clientes fotos y videos de alta resolución de sus productos para todas las necesidades promocionales. Se aplican términos y condiciones.

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ENVÍOS

  • Cargas de Contenedor Completo (FCL): Los precios son FOB, el costo de manejo y el costo de logística local serán pagados por el comprador.

  • Menos cargas de contenedores (LCL): si el cliente solicita un envío combinado con otros proveedores, podemos ayudarlo a llevar los productos a la ubicación solicitada. Para esto, el costo de manejo y el costo del transporte local serán pagados por el comprador.

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GARANTÍA Y RECLAMACIONES

  • Una vez finalizada la venta, su pedido será cuidadosamente procesado y embalado.

  • ​Los gastos de envío no son reembolsables. No se aceptarán devoluciones sin aprobación previa.​

  • No se aceptan reclamaciones relativas al carácter natural de los productos.

CONDICIONES DE CATEGORÍA

VENTA AL POR MAYOR

  • Colección Pedido mínimo: 60 piezas / 5 docenas (artículos mixtos)

  • Etiquetas y etiquetas de mano gratis: pedido mínimo 60 piezas / 5 docenas (cada 1 diseño)

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  • Etiquetas y etiquetas de mano Pedido mínimo

      . Etiquetas : 1,000 docenas (incluye montaje)
      . Etiquetas de mano: 100 docenas

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  • Etiquetas y Hand Tag  Precio (incluidos 2 colores y 1 logotipo)

      . 1,000 docenas - $128
      . 500 docenas - $100
      . 200 docenas - $90
      . 100 docenas - $75

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DISEÑO PERSONALIZADO

Aquí se puede hacer todo tipo de ropa, desde uniformes, ropa de diario, hiyab, ropa musulmana, formal o informal y muchos otros.

  • Pedido mínimo: 60 piezas / 5 docenas (cada 1 diseño)​

  • Los servicios incluyen:
    CMT (Corte Hacer Recorte)
    Servicio de costura/sastrería con diseños y materiales proporcionados por el cliente.
    Solo realizamos tres procesos principales como son:
    . El proceso de cortar el material (cortar) hasta que esté listo para coser, lo que incluye medir la tela y agregar el número de talla.
    . Luego, el proceso de adaptar el material (hacer) se lleva a cabo minuciosamente para crear el producto final.
    . El proceso de recorte (trim) así como la verificación (QC) para garantizar que no queden hilos adjuntos. En este proceso final también se realiza la coloración, planchado, etiquetado y envasado.
    ODM (fabricante de diseño original)
    Servicio de costura/sastrería con patrones y materiales elaborados de acuerdo a las especificaciones especificadas por nosotros.

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  • Orden en proceso
    . Preparar un borrador de diseño.
    . Consulta del material y diseño deseado
    . Realización de patrones y muestras.
    . Verifique los resultados de la muestra
    . Pedidos
    . 50% pago por adelantado
    . Iniciar la producción

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  • Términos y condiciones

    1. Patrón: El cliente necesita preparar un diseño de imagen/diseño que desee. Puede ser una muestra física o una foto. Después de eso, lo procesaremos para hacer un patrón.
    2. Muestreo
    . Proporcionamos requisitos de material para las muestras, pero podemos utilizar materiales proporcionados/preparados por el cliente.
    . Los precios de muestra comienzan en $32 dependiendo del tipo de producto (incluye envío).
    . Se incluye un máximo de 1 revisión en la tarifa. Para revisiones adicionales, se cobrará una tarifa adicional.
    3. Materiales
    . Proporcionamos y aceptamos solicitudes de materiales deseados por los clientes.
    . Podemos utilizar materiales que hayan sido proporcionados/preparados por el cliente.
    4. Tamaño : Las disposiciones para el número de tamaños que se pueden pedir por diseño son 2/3 tamaños para 10 docenas (según el diseño).
    5. Color: La cantidad de colores que se pueden pedir por diseño = 1 color = 10 docenas.
    6. Producción
    . La producción comienza después de que el cliente acepta las muestras del producto y los materiales necesarios están disponibles.
    . El tiempo de producción tarda entre 10 y 14 días hábiles después del acuerdo de pedido.
    . Los clientes pueden pedir etiquetas/etiquetas que hayan sido preparadas.
    7. Pago
    . Los clientes deben pagar el pago por adelantado del 50% antes del inicio de la producción.
    . El cliente está obligado a pagar en su totalidad cuando se entrega el producto.
    . El conocimiento de embarque se enviará después de que el cliente liquide el pago.

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TEXTIL

  • Pedido mínimo: 4 rollos

  • ¿Por qué Kahayan Emerald Textile?
    . Seguro de calidad
    . Mejor precio
    . Paño único
    . certeza de existencias

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  • Tipo de fábrica
    . gota de punto
    . Ola de punto
    . menor de punto
    . guión de punto
    . pura arruga
    . Jengibre De Punto
    . Costillas Tejidas
    . Gofres Tejidos
    . fila de punto
    . Satén De Seda
    . Primer buceo
    . sakura
    . carril brumoso
    . Capas tejidas
    . Algodón Primavera
    . Arrugas suaves
    . Crepes de lana
    . Shakila (algodón de seda)
    . Popelín Sarga
    . sarga de rayón
    . Rayón años 30
    . viscosa de punto
    . Punto de nieve
    . Rayón Spandex
    . carril de punto
    . Punto Pana

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  • Como ordenar
    1. Determina el tipo de tela que necesitas
    2. Contáctenos: Después de determinar el tipo de tela necesaria, contáctenos para obtener información más completa sobre el producto e información sobre cómo realizar un pedido.
    3. Nota de pedido/Catálogo de pedido: después de eso, cuando sus necesidades de tela estén completas, emitiremos una nota de pedido para explicar el precio y la cantidad de su pedido, o también puede pedirnos un catálogo por adelantado para una sensación práctica. .
    4. Pago y Entrega
    . Después de que el pedido sea correcto, se procederá al proceso de pago a la cuenta.
    . Después de que confirmemos el pago, el pedido se envía al destino que elijas.

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ESTAMPADO DE SEDA SATÉN / ESTAMPADO PERSONALIZADO

  • Pedido mínimo: 20 000 yardas/18 300 metros/60 000 pies.

  • Beneficios
    . 5.000 vara/motivo (incluye 3/4 colores)

        Crea la tela que más te guste con varios motivos

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  • Como ordenar
    . Consulta con nosotros.
    . Realización de diseños gráficos para telas.
    . Creación de órdenes de venta.
    . Factura del 50% de anticipo.
    . Entrega de telas a su destino.

  • Do you ship internationally?
    We do ship to other countries on the basis of the order quantity & other requirements.
  • Do you manufacture your products locally?
    No, our company provides export services for clothing suppliers.
  • What are the popular types of Kahayan Emerald company exports?
    Our company specializes in exporting high-quality, fashionable bulk apparel such as T-shirts, Polo Shirt and Blouses.
  • What services does Kahayan Emerald offer?
    We offer bulk apparel, including wholesale collections that can be relabeled under your brand name. We also provide a range of additional services, such as embroidery, printing, and custom designs, that can be tailored to customize your clothing items. Additionally, we offer textiles, as well as OEM, ODM and CMT services.
  • What is the minimum order quantity?
    Here are our minimum order quantities for each product: WHOLESALE: Collection Minimum Order: 60 pcs / 5 dozens (mixed items) Minimum Order of 60 pcs / 5 dozens (each with 1 design) *Receive free Labels & Hand Tags* CUSTOM DESIGN: Minimum Order: 60 pcs / 5 dozens (each with 1 design) *Receive free Labels & Hand Tags*
  • Can I request for a sample before placing an order?
    Yes, you can request a sample from us. We offer samples for a nominal fee, which will be credited towards your final order amount. To request a sample, please provide us with the product details including the design, color, size, logo design, etc., as well as the order quantity, shipping destination, and payment information. Please contact us and we will be happy to assist you with your sample request.
  • How many days for sample processing?
    The processing time for samples is typically 7 working days.
  • What is the average turnaround time for an order?
    The turnaround time for an order varies depending on the quantity and complexity of the order. However, we strive to deliver orders within 4-6 weeks from the time of order confirmation.
  • Can you provide custom packaging?
    Yes, Kahayan Emerald can provide all of customers' standard labelling and packaging requirements. Any special request should be discussed further.
  • How long does it take to produce and deliver?
    The production time for orders varies depending on the quantity and complexity of the order. However, we typically provide a delivery time of 60-90 days from the time of order confirmation.
  • What is your policy for defective or damaged items?
    At Kahayan Emerald, we strive to ensure that all of our products meet our high standards of quality and are carefully inspected before they are shipped. Please note that returns will not be accepted without prior approval. Additionally, complaints concerning the natural character of the products (e.g. variations in color, texture, or pattern) are not accepted, as these are a normal part of the production process for handmade and artisanal products. Please also note that shipping charges are not refundable.
  • What is your policy for returns and cancellations?
    Our policy for returns and cancellations will be outlined in the sales agreement. We generally do not accept returns or cancellations for custom-made products.
  • How do I place an order?
    Wholesale: You can place an order on our website, and we will receive it. We will be in touch soon to arrange the details, payment, and delivery. Custom design: Prepare a design draft. Consult with us about the desired material and design. We will make patterns and samples for you to check. Once you are satisfied with the sample results, you can place your order with us. Noted: Purchase Order is mandatory to be sent by email. We require a 70% advance payment before we start production. Please contact us if you do not receive any order confirmation within 5 business days from the date of placing your order. Any order modifications must be notified, in writing, within 5 business days of the receipt of order confirmation. If no communication is received past this period of time, we will assume that the order has accepted the Permits Import (PI) with no revision needed.
  • What information do I need to provide when placing an order?
    When placing an order, you will need to provide the following information before check out in our website: product details (design, color, size, etc.), order quantity, shipping destination, and payment information.
  • How can I make payment?
    We accept payment through By Telegraphic Transfer (T/T) and major credit cards. We will provide you with payment instructions when you place your order.
  • Can I make changes to my order after it has been placed?
    Yes, you can make changes to your order after it has been placed, any order modifications must be notified, in writing, within 5 business days of the receipt of order confirmation. Please contact us as soon as possible to make any necessary changes.
  • How will I be informed about the status of my order?
    We will keep you informed about the status of your order through regular updates via email and phone. You can also log in to your account to check the status of your order at any time.
  • What are Kahayan Emerald payment terms?
    We refer to payment through FOB (Free on Board) payment terms, which means that the buyer is responsible for paying for shipping and any related costs once the goods have been loaded onto the shipping vessel. Our standard payment terms are Net 30, which means that payment is due 30 days after the invoice date.
  • What are the payment options available from Kahayan Emerald?
    We accept payment through Telegraphic Transfer (T/T) and major credit cards. We will provide you with payment instructions when you place your order.
  • How much of the payment is required upfront?
    The amount of payment required upfront will depend on the type of shipment and the payment terms agreed upon. For Express Courier shipments, we require cash payment only. For container shipments, we require a telegraphic transfer (T/T) of 50% advance down payment before the start of production, with the balance due before shipment. After we email and courier a hard copy of the Bill of Lading (BL), the remaining balance payment is due. We understand that each shipment may have unique requirements, so we are open to discussing any special payment terms that may be needed. We are committed to ensuring that our payment terms are clear and transparent, so please do not hesitate to contact us if you have any questions or concerns about payment requirements.
  • Are there any additional fees or charges that I should be aware of?
    Additional fees or charges, such as shipping, handling, and customs duties, may apply and will be outlined in the sales agreement.
  • What is your policy for late payments?
    Our policy for late payments will be outlined in the sales agreement. Late payments may result in interest charges or the suspension of production and shipping.
  • Will I receive a receipt or invoice for my payment?
    Yes, you will receive a receipt or invoice for your payment. This document can be used for accounting and tax purposes. Additionally, if you require any additional import documents, please let us know and we will do our best to provide them to you.
  • Is there a discount available for early payment or larger orders?
    We offer a discount for larger orders, and we will provide you with the details before or after you place your order.
  • Who pays for shipping?
    In FOB (Free on Board) terms, the buyer is responsible for paying for the cost of shipping the goods from the port of origin to the destination port. This means that the buyer is responsible for arranging for and paying for the shipment of the goods, including any transportation costs, insurance, customs fees, and other expenses. The seller is responsible for delivering the goods to the port of origin and loading them onto the shipping vessel. However, once the goods are loaded onto the vessel, the buyer assumes all responsibility and liability for the shipment until it reaches its final destination. If you have any questions or concerns about shipping or shipping costs, please contact us for more information.
  • Is it Kahayan Emerald's responsibility to arrange the shipment?
    Both the buyer and Kahayan Emerald can arrange the shipment. The specific arrangements for shipping will depend on the agreement reached between the two parties, and may vary depending on the nature of the goods being shipped, the distance involved, and other factors. If the buyer arranges the shipment, they will be responsible for coordinating with a shipping provider, arranging for transportation, and paying for shipping costs. If Kahayan Emerald arranges the shipment, we will work with our trusted shipping partners to ensure that your goods are delivered safely and on time. We will also provide you with all the necessary information and documentation related to the shipment. If you have any questions or concerns about shipping or shipping arrangements, please contact us for more information.
  • What is the mode of transportation shipments?
    We offer two main modes of transportation for our shipments: air freight and sea freight. Air freight is the fastest and most reliable option for shipping small to medium-sized orders, particularly those that are time-sensitive or have specific delivery requirements. Air freight is ideal for orders that need to be delivered quickly, as shipments can be scheduled on regular flights and delivered within a matter of days. However, air freight can be more expensive than sea freight, particularly for larger orders or those with heavier items. Sea freight is the most cost-effective option for shipping large orders, particularly those with heavy or bulky items. Sea freight can accommodate large quantities of goods and offers lower shipping rates than air freight, making it ideal for customers who are looking to save on shipping costs. However, sea freight is typically slower than air freight and can take several weeks to reach its destination, particularly for international shipments. We work with a range of trusted shipping partners to ensure that our customers receive their orders as quickly and efficiently as possible, regardless of the mode of transportation chosen.
  • What is the average lead time for shipment?
    The average lead time can vary depending on the nature of the goods being shipped, the distance involved, and other factors. Generally, once the order is confirmed and payment is received, we will work to prepare your shipment and arrange for transportation. Estimated delivery times will depend on the destination, but we can provide you with some estimated delivery times to popular destinations: AIR FREIGHT Singapore: 2-4 working days Malaysia: 3-5 working days Japan: 3-6 working days China: 3-7 working days South Korea: 3-7 working days Australia: 4-6 working days United States: 5-8 working days United Kingdom: 5-8 working days Germany: 5-8 working days SEA FREIGHT FCL Singapore: 1-3 days Malaysia: 2-4 days Japan: 7-14 days China: 10-14 days South Korea: 10-14 days Australia: 7-14 days United States: 25-35 days United Kingdom: 25-35 days Germany: 25-35 days SEA FREIGHT LCL Singapore: 2-5 days Malaysia: 4-8 days Japan: 6-10 days China: 8-12 days South Korea: 10-14 days Australia: 7-14 days United States: 14-28 days United Kingdom: 21-35 days Germany: 21-35 days Please note that these delivery times are only estimates and may vary depending on the specific circumstances of each shipment.
  • What is the packaging method?
    Usually, a transparent plastic packaging is used for individual items with dimensions of 23cm x 35cm, 25cm x 35cm, and 30cm x 37cm, which are then packed in sacks. The estimated normal content for each sack is 100-130 pieces with an average weight of 58-60kg. The sack dimensions are approximately 25cm in length, 70cm in width, and 102cm in height.
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