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TERMES ET CONDITIONS

ORDRE

  • Le bon de commande doit obligatoirement être envoyé par e-mail.

  • Veuillez nous contacter si vous ne recevez aucune confirmation de commande dans les 5 jours ouvrables à compter de la date de passation de votre commande.

  • Toute modification de commande doit être notifiée, par écrit, dans les 5 jours ouvrables suivant la réception de la confirmation de commande.

  • Si aucune communication n'est reçue après cette période, nous supposerons que la commande a accepté les permis d'importation (PI) sans qu'aucune révision ne soit nécessaire.

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CONDITIONS DE PAIEMENT

  • Pour Courrier Express : Paiement en Espèces Uniquement.

  • Pour les conteneurs : par virement télégraphique (T/T) d'un acompte de 50 % avant le début de la production et le paiement du solde doit être effectué après e-mail et courrier une copie papier du connaissement (BL). Toutes les conditions de paiement spéciales seront discutées plus en détail.

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QUANTITÉ MINIMUM D'ACHAT

  • Collection en gros : 60 pièces/5 douzaines (articles mélangés)

  • Conception personnalisée : 60pcs chaque modèle

  • Textile : 4 rouleaux

  • Imprimé personnalisé : 20 000 verges/motif (comprend 3/4 couleurs)

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PRIX

  • Prix Free/Freight On Board (FOB), valable uniquement pour les commandes de conteneurs complets.

  • Les prix excluent les documents et les frais de certification.

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EMBALLAGE & ÉTIQUETAGE

  • Kahayan Emerald peut répondre à toutes les exigences d'étiquetage et d'emballage standard des clients. Toute demande spéciale doit être discutée plus en détail.

  • Nous fournirons également à nos clients des photos et vidéos haute résolution de leurs produits pour tous les besoins promotionnels. Les CGV s'appliquent.

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EXPÉDITIONS

  • Full Container Loads (FCL): Les prix sont FOB, les frais de manutention et de logistique locale seront à la charge de l'acheteur.

  • Moins de chargements de conteneurs (LCL) : si le client demande une expédition combinée avec d'autres fournisseurs, nous pouvons aider à amener les marchandises à l'emplacement demandé. Pour cela, les frais de manutention et de camionnage local seront à la charge de l'acheteur.

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GARANTIE ET RÉCLAMATIONS

  • Une fois la vente conclue, votre commande sera soigneusement traitée et emballée.

  • ​Les frais de port ne sont pas remboursables. Aucun retour ne sera accepté sans accord préalable.​

  • Les réclamations concernant le caractère naturel des produits ne sont pas acceptées.

CATÉGORIE CONDITIONS

DE GROS

  • Commande minimum de collection : 60 pièces / 5 douzaines (articles mélangés)

  • Étiquettes et étiquettes à main gratuites : commande minimum 60 pièces/5 douzaines (chacune 1 motif)

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  • Étiquettes et porte-étiquettes Commande minimum

      . Etiquettes : 1 000 douzaines (montage inclus)
      . Étiquettes à main : 100 douzaines

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  • Étiquettes et Hand Tag  Prix (incluant 2 couleurs & 1 logo)

      . 1 000 douzaines - 128 $
      . 500 douzaines - 100 $
      . 200 douzaines - 90 $
      . 100 douzaines - 75 $

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DESIGN PERSONALISÉ

Tous les types de vêtements peuvent être fabriqués ici, allant des uniformes, des vêtements de tous les jours, du hijab, des vêtements musulmans, formels ou informels et bien d'autres.

  • Commande minimum : 60pcs / 5 douzaines (chaque 1 design)​

  • Les services comprennent :
    CMT (Coupe Faire Garniture)
    Service de couture/sur mesure avec des dessins et des matériaux fournis par le client.
    Nous n'effectuons que trois processus principaux tels que:
    . Le processus de découpe du matériau (coupe) jusqu'à ce qu'il soit prêt à être cousu, y compris la mesure du tissu et l'ajout du numéro de taille.
    . Le processus d'adaptation du matériau (fabrication) est ensuite effectué minutieusement pour créer le produit final.
    . Le processus de coupe (trim) ainsi que de vérification (QC) pour s'assurer qu'il n'y a pas de fils restants attachés. Dans ce processus final, la coloration, le repassage, l'étiquetage et l'emballage sont également effectués.
    ODM (fabricant de conception originale)
    Service de couture/couture avec des patrons et des matériaux préparés selon les spécifications que nous avons spécifiées.

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  • Processus de commande
    . Préparer un projet de conception
    . Consultation du matériau et du design souhaités
    . Réalisation de patrons et d'échantillons
    . Vérifier les résultats de l'échantillon
    . Ordres
    . 50% d'acompte
    . Démarrer la production

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  • termes et conditions

    1. Motif : Le client doit préparer une image/un design qu'il souhaite. Il peut s'agir d'un échantillon physique ou d'une photo. Après cela, nous le traiterons pour créer un motif.
    2. Échantillonnage
    . Nous fournissons les exigences matérielles pour les échantillons, mais nous pouvons utiliser des matériaux fournis/préparés par le client.
    . Les prix des échantillons commencent à 32 $ selon le type de produit (frais d'expédition inclus).
    . Un maximum de 1 révision est inclus dans les frais. Pour d'autres révisions, des frais supplémentaires seront facturés.
    3. Matériel
    . Nous fournissons et acceptons les demandes de matériaux souhaités par les clients.
    . Nous pouvons utiliser des matériaux qui ont été fournis/préparés par le client.
    4. Taille : Les provisions pour le nombre de tailles pouvant être commandées par design sont de 2/3 tailles pour 10 douzaines (selon le design).
    5. Couleur : Le nombre de couleurs pouvant être commandées par motif = 1 couleur = 10 douzaines.
    6. Fabrication
    . La production commence après que les échantillons de produits ont été acceptés par le client et que les matériaux nécessaires sont disponibles.
    . Le temps de production prend environ 10-14 jours ouvrables après l'accord de commande.
    . Les clients peuvent commander des étiquettes/étiquettes qui ont été préparées.
    7. Paiement
    . Les clients doivent payer 50% d'acompte avant le début de la production.
    . Le client est tenu de régler la totalité du prix lors de la livraison du produit.
    . Le connaissement sera envoyé une fois que le client aura validé le paiement.

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TEXTILE

  • Commande minimum : 4 rouleaux

  • Pourquoi Kahayan Emerald Textile ?
    . Assurance qualité
    . Meilleur prix
    . Tissu unique
    . Sécurité du stock

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  • Type de tissu
    . Tricoté en goutte
    . Vague Tricoté
    . Tricoté mineur
    . Tiret Tricoté
    . Transparent froissé
    . Gingembre Tricoté
    . Côtes tricotées
    . Gaufres tricotées
    . Tricoté en rangée
    . Satin de soie
    . Premier Plongée
    . Sakura
    . voie brumeuse
    . Couches tricotées
    . Printemps Coton
    . Doux plis
    . Crêpes laineuses
    . Shakila (Coton Soie)
    . Popeline Sergé
    . Sergé de rayonne
    . Rayonne années 30
    . Viscose Tricoté
    . Neige Tricoté
    . Rayonne Spandex
    . Lane Tricoté
    . Velours côtelé Tricoté

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  • Comment commander
    1. Déterminez le type de tissu dont vous avez besoin
    2. Contactez-nous : Après avoir déterminé le type de tissu nécessaire, contactez-nous pour obtenir des informations plus complètes sur le produit et des informations sur la façon de commander.
    3. Note de commande / Catalogue de commande : Après cela, lorsque vos besoins en tissu sont complets, nous émettrons une note de commande pour expliquer le prix et la quantité de votre commande, ou vous pouvez également commander un catalogue chez nous à l'avance pour une sensation pratique. .
    4. Paiement et livraison
    . Une fois la commande correcte, le processus de paiement se poursuivra sur le compte.
    . Après validation du paiement par nos soins, la commande est envoyée vers la destination de votre choix.

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IMPRESSION EN SOIE SATINÉE/IMPRIMÉ PERSONNALISÉ

  • Commande minimum : 20 000 yards/18 300 mètres/60 000 pieds.

  • Avantages
    . 5.000 yard/motif (comprend 3/4 couleurs)

      _cc781905-5cde-3194-bb3b-58d_cf. Créez le tissu que vous aimez avec différents motifs

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  • Comment commander
    . Consultation avec nous.
    . Création de motifs graphiques pour tissus.
    . Création des bons de commande.
    . Facture d'acompte de 50%.
    . Livraison du tissu à votre destination.

  • Do you ship internationally?
    We do ship to other countries on the basis of the order quantity & other requirements.
  • Do you manufacture your products locally?
    No, our company provides export services for clothing suppliers.
  • What are the popular types of Kahayan Emerald company exports?
    Our company specializes in exporting high-quality, fashionable bulk apparel such as T-shirts, Polo Shirt and Blouses.
  • What services does Kahayan Emerald offer?
    We offer bulk apparel, including wholesale collections that can be relabeled under your brand name. We also provide a range of additional services, such as embroidery, printing, and custom designs, that can be tailored to customize your clothing items. Additionally, we offer textiles, as well as OEM, ODM and CMT services.
  • What is the minimum order quantity?
    Here are our minimum order quantities for each product: WHOLESALE: Collection Minimum Order: 60 pcs / 5 dozens (mixed items) Minimum Order of 60 pcs / 5 dozens (each with 1 design) *Receive free Labels & Hand Tags* CUSTOM DESIGN: Minimum Order: 60 pcs / 5 dozens (each with 1 design) *Receive free Labels & Hand Tags*
  • Can I request for a sample before placing an order?
    Yes, you can request a sample from us. We offer samples for a nominal fee, which will be credited towards your final order amount. To request a sample, please provide us with the product details including the design, color, size, logo design, etc., as well as the order quantity, shipping destination, and payment information. Please contact us and we will be happy to assist you with your sample request.
  • How many days for sample processing?
    The processing time for samples is typically 7 working days.
  • What is the average turnaround time for an order?
    The turnaround time for an order varies depending on the quantity and complexity of the order. However, we strive to deliver orders within 4-6 weeks from the time of order confirmation.
  • Can you provide custom packaging?
    Yes, Kahayan Emerald can provide all of customers' standard labelling and packaging requirements. Any special request should be discussed further.
  • How long does it take to produce and deliver?
    The production time for orders varies depending on the quantity and complexity of the order. However, we typically provide a delivery time of 60-90 days from the time of order confirmation.
  • What is your policy for defective or damaged items?
    At Kahayan Emerald, we strive to ensure that all of our products meet our high standards of quality and are carefully inspected before they are shipped. Please note that returns will not be accepted without prior approval. Additionally, complaints concerning the natural character of the products (e.g. variations in color, texture, or pattern) are not accepted, as these are a normal part of the production process for handmade and artisanal products. Please also note that shipping charges are not refundable.
  • What is your policy for returns and cancellations?
    Our policy for returns and cancellations will be outlined in the sales agreement. We generally do not accept returns or cancellations for custom-made products.
  • How do I place an order?
    Wholesale: You can place an order on our website, and we will receive it. We will be in touch soon to arrange the details, payment, and delivery. Custom design: Prepare a design draft. Consult with us about the desired material and design. We will make patterns and samples for you to check. Once you are satisfied with the sample results, you can place your order with us. Noted: Purchase Order is mandatory to be sent by email. We require a 70% advance payment before we start production. Please contact us if you do not receive any order confirmation within 5 business days from the date of placing your order. Any order modifications must be notified, in writing, within 5 business days of the receipt of order confirmation. If no communication is received past this period of time, we will assume that the order has accepted the Permits Import (PI) with no revision needed.
  • What information do I need to provide when placing an order?
    When placing an order, you will need to provide the following information before check out in our website: product details (design, color, size, etc.), order quantity, shipping destination, and payment information.
  • How can I make payment?
    We accept payment through By Telegraphic Transfer (T/T) and major credit cards. We will provide you with payment instructions when you place your order.
  • Can I make changes to my order after it has been placed?
    Yes, you can make changes to your order after it has been placed, any order modifications must be notified, in writing, within 5 business days of the receipt of order confirmation. Please contact us as soon as possible to make any necessary changes.
  • How will I be informed about the status of my order?
    We will keep you informed about the status of your order through regular updates via email and phone. You can also log in to your account to check the status of your order at any time.
  • What are Kahayan Emerald payment terms?
    We refer to payment through FOB (Free on Board) payment terms, which means that the buyer is responsible for paying for shipping and any related costs once the goods have been loaded onto the shipping vessel. Our standard payment terms are Net 30, which means that payment is due 30 days after the invoice date.
  • What are the payment options available from Kahayan Emerald?
    We accept payment through Telegraphic Transfer (T/T) and major credit cards. We will provide you with payment instructions when you place your order.
  • How much of the payment is required upfront?
    The amount of payment required upfront will depend on the type of shipment and the payment terms agreed upon. For Express Courier shipments, we require cash payment only. For container shipments, we require a telegraphic transfer (T/T) of 50% advance down payment before the start of production, with the balance due before shipment. After we email and courier a hard copy of the Bill of Lading (BL), the remaining balance payment is due. We understand that each shipment may have unique requirements, so we are open to discussing any special payment terms that may be needed. We are committed to ensuring that our payment terms are clear and transparent, so please do not hesitate to contact us if you have any questions or concerns about payment requirements.
  • Are there any additional fees or charges that I should be aware of?
    Additional fees or charges, such as shipping, handling, and customs duties, may apply and will be outlined in the sales agreement.
  • What is your policy for late payments?
    Our policy for late payments will be outlined in the sales agreement. Late payments may result in interest charges or the suspension of production and shipping.
  • Will I receive a receipt or invoice for my payment?
    Yes, you will receive a receipt or invoice for your payment. This document can be used for accounting and tax purposes. Additionally, if you require any additional import documents, please let us know and we will do our best to provide them to you.
  • Is there a discount available for early payment or larger orders?
    We offer a discount for larger orders, and we will provide you with the details before or after you place your order.
  • Who pays for shipping?
    In FOB (Free on Board) terms, the buyer is responsible for paying for the cost of shipping the goods from the port of origin to the destination port. This means that the buyer is responsible for arranging for and paying for the shipment of the goods, including any transportation costs, insurance, customs fees, and other expenses. The seller is responsible for delivering the goods to the port of origin and loading them onto the shipping vessel. However, once the goods are loaded onto the vessel, the buyer assumes all responsibility and liability for the shipment until it reaches its final destination. If you have any questions or concerns about shipping or shipping costs, please contact us for more information.
  • Is it Kahayan Emerald's responsibility to arrange the shipment?
    Both the buyer and Kahayan Emerald can arrange the shipment. The specific arrangements for shipping will depend on the agreement reached between the two parties, and may vary depending on the nature of the goods being shipped, the distance involved, and other factors. If the buyer arranges the shipment, they will be responsible for coordinating with a shipping provider, arranging for transportation, and paying for shipping costs. If Kahayan Emerald arranges the shipment, we will work with our trusted shipping partners to ensure that your goods are delivered safely and on time. We will also provide you with all the necessary information and documentation related to the shipment. If you have any questions or concerns about shipping or shipping arrangements, please contact us for more information.
  • What is the mode of transportation shipments?
    We offer two main modes of transportation for our shipments: air freight and sea freight. Air freight is the fastest and most reliable option for shipping small to medium-sized orders, particularly those that are time-sensitive or have specific delivery requirements. Air freight is ideal for orders that need to be delivered quickly, as shipments can be scheduled on regular flights and delivered within a matter of days. However, air freight can be more expensive than sea freight, particularly for larger orders or those with heavier items. Sea freight is the most cost-effective option for shipping large orders, particularly those with heavy or bulky items. Sea freight can accommodate large quantities of goods and offers lower shipping rates than air freight, making it ideal for customers who are looking to save on shipping costs. However, sea freight is typically slower than air freight and can take several weeks to reach its destination, particularly for international shipments. We work with a range of trusted shipping partners to ensure that our customers receive their orders as quickly and efficiently as possible, regardless of the mode of transportation chosen.
  • What is the average lead time for shipment?
    The average lead time can vary depending on the nature of the goods being shipped, the distance involved, and other factors. Generally, once the order is confirmed and payment is received, we will work to prepare your shipment and arrange for transportation. Estimated delivery times will depend on the destination, but we can provide you with some estimated delivery times to popular destinations: AIR FREIGHT Singapore: 2-4 working days Malaysia: 3-5 working days Japan: 3-6 working days China: 3-7 working days South Korea: 3-7 working days Australia: 4-6 working days United States: 5-8 working days United Kingdom: 5-8 working days Germany: 5-8 working days SEA FREIGHT FCL Singapore: 1-3 days Malaysia: 2-4 days Japan: 7-14 days China: 10-14 days South Korea: 10-14 days Australia: 7-14 days United States: 25-35 days United Kingdom: 25-35 days Germany: 25-35 days SEA FREIGHT LCL Singapore: 2-5 days Malaysia: 4-8 days Japan: 6-10 days China: 8-12 days South Korea: 10-14 days Australia: 7-14 days United States: 14-28 days United Kingdom: 21-35 days Germany: 21-35 days Please note that these delivery times are only estimates and may vary depending on the specific circumstances of each shipment.
  • What is the packaging method?
    Usually, a transparent plastic packaging is used for individual items with dimensions of 23cm x 35cm, 25cm x 35cm, and 30cm x 37cm, which are then packed in sacks. The estimated normal content for each sack is 100-130 pieces with an average weight of 58-60kg. The sack dimensions are approximately 25cm in length, 70cm in width, and 102cm in height.
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