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TERMA DAN SYARAT

PESANAN

  • Pesanan Belian adalah wajib dihantar melalui e-mel.

  • Sila hubungi kami jika anda tidak menerima sebarang pengesahan pesanan dalam tempoh 5 hari bekerja dari tarikh membuat pesanan anda.

  • Sebarang pengubahsuaian pesanan mesti dimaklumkan, secara bertulis, dalam tempoh 5 hari perniagaan dari tarikh pengesahan pesanan diterima.

  • Jika tiada komunikasi diterima melepasi tempoh masa ini, kami akan menganggap bahawa pesanan telah menerima Permit Import (PI) tanpa semakan diperlukan.

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SYARAT PEMBAYARAN

  • Untuk Kurier Ekspres : Bayaran Tunai Sahaja.

  • Untuk Kontena : Melalui Pemindahan Telegraf (T/T) sebanyak 50% bayaran pendahuluan sebelum pengeluaran bermula dan bayaran baki perlu dibuat selepas e-mel & kurier salinan cetak Bil Muatan (BL). Sebarang syarat pembayaran khas akan dibincangkan dengan lebih lanjut.​​

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KUANTITI TEMPAHAN MINIMUM

  • Koleksi Borong : 60pcs/5 dozen (barang campuran)

  • Reka Bentuk Tersuai: 60pcs setiap model

  • Tekstil: 4 gulung

  • Dicetak Custom : 20,000 ela/motif (termasuk 3/4 warna)

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HARGA

  • Harga Percuma/Freight On Board (FOB), sah hanya untuk pesanan kontena penuh.

  • Harga tidak termasuk dokumen & kos pensijilan.

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PEMBUNGKUSAN & PELABELAN

  • Kahayan Emerald boleh menyediakan semua keperluan pelabelan dan pembungkusan standard pelanggan. Sebarang permintaan khas perlu dibincangkan dengan lebih lanjut.

  • Kami juga akan menyediakan foto & video beresolusi tinggi produk mereka kepada pelanggan kami untuk semua keperluan promosi. T&C dikenakan.

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PENGHANTARAN

  • Muatan Kontena Penuh (FCL): Harga adalah FOB, kos pengendalian dan kos logistik tempatan akan dibayar oleh pembeli.

  • Kurang Muatan Kontena (LCL): Jika pelanggan meminta penghantaran gabungan dengan vendor lain, kami boleh membantu membawa barang ke lokasi yang diminta. Untuk ini, kos pengendalian dan kos trak tempatan akan dibayar oleh pembeli.

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JAMINAN & TUNTUTAN

  • Setelah jualan muktamad, pesanan anda akan diproses dan dibungkus dengan teliti.

  • ​Caj penghantaran tidak akan dikembalikan. Tiada pemulangan akan diterima tanpa kelulusan terlebih dahulu.​

  • Aduan mengenai sifat semula jadi produk tidak diterima.

SYARAT KATEGORI

BORONG

  • Tempahan Minimum Koleksi : 60 pcs / 5 dozen (barang campuran)

  • Label & Tag Tangan Percuma : Tempahan Minimum 60pcs / 5 dozen (setiap 1 reka bentuk)

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  • Label & Tanda Tangan Tempahan Minimum

    _cc781905-5cde-3194-bb3b-136bad_5c. Label : 1,000 dozen (termasuk pemasangan)
    _cc781905-5cde-3194-bb3b-136bad_5c. Tag Tangan : 100 dozen

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  • Label dan Tag Tangan  Harga (termasuk 2 warna & 1 logo)

    _cc781905-5cde-3194-bb3b-136bad_5c. 1,000 dozen - $128
    _cc781905-5cde-3194-bb3b-136bad_5c. 500 dozen - $100
    _cc781905-5cde-3194-bb3b-136bad_5c. 200 dozen - $90
    _cc781905-5cde-3194-bb3b-136bad_5c. 100 dozen - $75

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REKA BENTUK TERSUAI

Semua jenis pakaian boleh dibuat di sini, bermula dari pakaian seragam, pakaian harian, tudung, pakaian muslim, dari formal atau tidak formal dan lain-lain lagi.

  • Tempahan Minimum : 60pcs / 5 dozens (setiap 1 design)​

  • Perkhidmatan termasuk:
    CMT (Cut Make Trim)
    Perkhidmatan jahitan/jahit dengan reka bentuk dan bahan yang disediakan oleh pelanggan.
    Kami hanya melakukan tiga proses utama seperti:
    . Proses memotong bahan (potong) sehingga siap dijahit termasuk mengukur kain dan menambah nombor saiz.
    . Proses menjahit bahan (membuat) kemudiannya dijalankan secara menyeluruh untuk menghasilkan produk akhir.
    . Proses pemangkasan (trim) dan juga semakan (QC) untuk memastikan tiada baki benang yang terpasang. Dalam proses akhir ini, mewarna, menyeterika, pelabelan, dan pembungkusan juga dijalankan.
    ODM (Pengilang Reka Bentuk Asal)
    Perkhidmatan jahitan/jahit dengan corak dan bahan disediakan mengikut spesifikasi yang kami tetapkan.

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  • Proses Pesanan
    . Sediakan draf reka bentuk
    . Perundingan bahan dan reka bentuk yang dikehendaki
    . Membuat corak dan sampel
    . Semak keputusan sampel
    . Pesanan
    . 50% bayaran pendahuluan
    . Mulakan pengeluaran

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  • Terma & Syarat

    1. Corak : Pelanggan perlu menyediakan reka bentuk imej/reka bentuk yang mereka inginkan. Ia boleh menjadi sampel fizikal atau foto. Selepas itu kami akan memprosesnya untuk dijadikan corak.
    2. Persampelan
    . Kami menyediakan keperluan bahan untuk sampel tetapi boleh menggunakan bahan yang disediakan/disediakan oleh pelanggan.
    . Harga sampel bermula pada $32 bergantung pada jenis produk (termasuk penghantaran).
    . Maksimum 1 semakan termasuk dalam yuran. Untuk semakan lanjut, bayaran tambahan akan dikenakan.
    3. Bahan
    . Kami menyediakan dan menerima permintaan untuk bahan yang dikehendaki oleh pelanggan.
    . Kita boleh menggunakan bahan yang telah disediakan/disediakan oleh pelanggan.
    4. Saiz : Peruntukan bilangan saiz yang boleh ditempah setiap reka bentuk adalah 2/3 saiz untuk 10 dozen (bergantung kepada reka bentuk).
    5. Warna : Jumlah warna yang boleh ditempah setiap design = 1 warna = 10 dozen.
    6. Pengeluaran
    . Pengeluaran bermula selepas sampel produk dipersetujui oleh pelanggan, dan bahan yang diperlukan tersedia.
    . Masa pengeluaran mengambil masa kira-kira 10-14 hari bekerja selepas perjanjian pesanan.
    . Pelanggan boleh memesan tag/label yang telah disediakan.
    7. Pembayaran
    . Pelanggan perlu membayar 50% bayaran pendahuluan sebelum permulaan pengeluaran.
    . Pelanggan dikehendaki membayar penuh apabila produk dihantar.
    . Bil Muatan akan dihantar selepas pelanggan menjelaskan pembayaran.

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TEKSTIL

  • Tempahan Minimum : 4 gulung

  • Mengapa Tekstil Zamrud Kahayan?
    . Jaminan kualiti
    . Harga terbaik
    . Kain unik
    . Kepastian stok

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  • Jenis Kain
    . Jatuh Dikait
    . Dikait Gelombang
    . Jalinan Kecil
    . Dash Dikait
    . Keriting Belaka
    . Jalinan Halia
    . Rusuk Berkait
    . Wafel Berkait
    . Dikait Baris
    . Satin Sutera
    . Skuba Perdana
    . Sakura
    . Lane Misty
    . Lapisan Berkait
    . Kapas Musim Bunga
    . Kedutan Lembut
    . Krep Berbulu
    . Shakila (Sutera Kapas)
    . Twill Poplin
    . Rayon Twill
    . Rayon 30an
    . Viscose Knitted
    . Salji Dikait
    . Rayon Spandex
    . Lane Knitted
    . Corduroy Knitted

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  • Cara Tempahan
    1. Tentukan Jenis Kain Yang Anda Perlukan
    2. Hubungi Kami : Selepas menentukan jenis fabrik yang diperlukan, hubungi kami untuk mendapatkan info produk yang lebih lengkap dan info cara tempahan.
    3. Nota Pesanan / Katalog Tempahan : Selepas itu, apabila keperluan fabrik anda lengkap, kami akan mengeluarkan nota tempahan untuk menerangkan harga dan kuantiti tempahan anda, atau anda juga boleh menempah katalog daripada kami terlebih dahulu untuk rasa hands-on .
    4. Pembayaran & Penghantaran
    . Selepas pesanan betul, proses pembayaran akan diteruskan ke akaun.
    . Selepas pembayaran disahkan oleh kami, pesanan dihantar ke destinasi pilihan anda.

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CETAKAN SUTERA SATIN/CUSTOM CETAKAN

  • Pesanan Minimum : 20,000 ela/18,300 mtr/60,000 kaki.

  • Faedah
    . 5.000 ela/motif (termasuk 3/4 warna)

    _cc781905-5cde-3194-bb3b-138fd_90b-136fd_90b-136b5c5c-b5b-136fd5c3b-136fd5c5c-50b-5c-5c-5c-5c-5c-5c Cipta kain yang anda suka dengan pelbagai motif

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  • Cara Memesan
    . Perundingan dengan kami.
    . Membuat reka bentuk grafik untuk fabrik.
    . Membuat pesanan jualan.
    . Invois bayaran pendahuluan 50%.
    . Penghantaran kain ke destinasi anda.

  • Do you ship internationally?
    We do ship to other countries on the basis of the order quantity & other requirements.
  • Do you manufacture your products locally?
    No, our company provides export services for clothing suppliers.
  • What are the popular types of Kahayan Emerald company exports?
    Our company specializes in exporting high-quality, fashionable bulk apparel such as T-shirts, Polo Shirt and Blouses.
  • What services does Kahayan Emerald offer?
    We offer bulk apparel, including wholesale collections that can be relabeled under your brand name. We also provide a range of additional services, such as embroidery, printing, and custom designs, that can be tailored to customize your clothing items. Additionally, we offer textiles, as well as OEM, ODM and CMT services.
  • What is the minimum order quantity?
    Here are our minimum order quantities for each product: WHOLESALE: Collection Minimum Order: 60 pcs / 5 dozens (mixed items) Minimum Order of 60 pcs / 5 dozens (each with 1 design) *Receive free Labels & Hand Tags* CUSTOM DESIGN: Minimum Order: 60 pcs / 5 dozens (each with 1 design) *Receive free Labels & Hand Tags*
  • Can I request for a sample before placing an order?
    Yes, you can request a sample from us. We offer samples for a nominal fee, which will be credited towards your final order amount. To request a sample, please provide us with the product details including the design, color, size, logo design, etc., as well as the order quantity, shipping destination, and payment information. Please contact us and we will be happy to assist you with your sample request.
  • How many days for sample processing?
    The processing time for samples is typically 7 working days.
  • What is the average turnaround time for an order?
    The turnaround time for an order varies depending on the quantity and complexity of the order. However, we strive to deliver orders within 4-6 weeks from the time of order confirmation.
  • Can you provide custom packaging?
    Yes, Kahayan Emerald can provide all of customers' standard labelling and packaging requirements. Any special request should be discussed further.
  • How long does it take to produce and deliver?
    The production time for orders varies depending on the quantity and complexity of the order. However, we typically provide a delivery time of 60-90 days from the time of order confirmation.
  • What is your policy for defective or damaged items?
    At Kahayan Emerald, we strive to ensure that all of our products meet our high standards of quality and are carefully inspected before they are shipped. Please note that returns will not be accepted without prior approval. Additionally, complaints concerning the natural character of the products (e.g. variations in color, texture, or pattern) are not accepted, as these are a normal part of the production process for handmade and artisanal products. Please also note that shipping charges are not refundable.
  • What is your policy for returns and cancellations?
    Our policy for returns and cancellations will be outlined in the sales agreement. We generally do not accept returns or cancellations for custom-made products.
  • How do I place an order?
    Wholesale: You can place an order on our website, and we will receive it. We will be in touch soon to arrange the details, payment, and delivery. Custom design: Prepare a design draft. Consult with us about the desired material and design. We will make patterns and samples for you to check. Once you are satisfied with the sample results, you can place your order with us. Noted: Purchase Order is mandatory to be sent by email. We require a 70% advance payment before we start production. Please contact us if you do not receive any order confirmation within 5 business days from the date of placing your order. Any order modifications must be notified, in writing, within 5 business days of the receipt of order confirmation. If no communication is received past this period of time, we will assume that the order has accepted the Permits Import (PI) with no revision needed.
  • What information do I need to provide when placing an order?
    When placing an order, you will need to provide the following information before check out in our website: product details (design, color, size, etc.), order quantity, shipping destination, and payment information.
  • How can I make payment?
    We accept payment through By Telegraphic Transfer (T/T) and major credit cards. We will provide you with payment instructions when you place your order.
  • Can I make changes to my order after it has been placed?
    Yes, you can make changes to your order after it has been placed, any order modifications must be notified, in writing, within 5 business days of the receipt of order confirmation. Please contact us as soon as possible to make any necessary changes.
  • How will I be informed about the status of my order?
    We will keep you informed about the status of your order through regular updates via email and phone. You can also log in to your account to check the status of your order at any time.
  • What are Kahayan Emerald payment terms?
    We refer to payment through FOB (Free on Board) payment terms, which means that the buyer is responsible for paying for shipping and any related costs once the goods have been loaded onto the shipping vessel. Our standard payment terms are Net 30, which means that payment is due 30 days after the invoice date.
  • What are the payment options available from Kahayan Emerald?
    We accept payment through Telegraphic Transfer (T/T) and major credit cards. We will provide you with payment instructions when you place your order.
  • How much of the payment is required upfront?
    The amount of payment required upfront will depend on the type of shipment and the payment terms agreed upon. For Express Courier shipments, we require cash payment only. For container shipments, we require a telegraphic transfer (T/T) of 50% advance down payment before the start of production, with the balance due before shipment. After we email and courier a hard copy of the Bill of Lading (BL), the remaining balance payment is due. We understand that each shipment may have unique requirements, so we are open to discussing any special payment terms that may be needed. We are committed to ensuring that our payment terms are clear and transparent, so please do not hesitate to contact us if you have any questions or concerns about payment requirements.
  • Are there any additional fees or charges that I should be aware of?
    Additional fees or charges, such as shipping, handling, and customs duties, may apply and will be outlined in the sales agreement.
  • What is your policy for late payments?
    Our policy for late payments will be outlined in the sales agreement. Late payments may result in interest charges or the suspension of production and shipping.
  • Will I receive a receipt or invoice for my payment?
    Yes, you will receive a receipt or invoice for your payment. This document can be used for accounting and tax purposes. Additionally, if you require any additional import documents, please let us know and we will do our best to provide them to you.
  • Is there a discount available for early payment or larger orders?
    We offer a discount for larger orders, and we will provide you with the details before or after you place your order.
  • Who pays for shipping?
    In FOB (Free on Board) terms, the buyer is responsible for paying for the cost of shipping the goods from the port of origin to the destination port. This means that the buyer is responsible for arranging for and paying for the shipment of the goods, including any transportation costs, insurance, customs fees, and other expenses. The seller is responsible for delivering the goods to the port of origin and loading them onto the shipping vessel. However, once the goods are loaded onto the vessel, the buyer assumes all responsibility and liability for the shipment until it reaches its final destination. If you have any questions or concerns about shipping or shipping costs, please contact us for more information.
  • Is it Kahayan Emerald's responsibility to arrange the shipment?
    Both the buyer and Kahayan Emerald can arrange the shipment. The specific arrangements for shipping will depend on the agreement reached between the two parties, and may vary depending on the nature of the goods being shipped, the distance involved, and other factors. If the buyer arranges the shipment, they will be responsible for coordinating with a shipping provider, arranging for transportation, and paying for shipping costs. If Kahayan Emerald arranges the shipment, we will work with our trusted shipping partners to ensure that your goods are delivered safely and on time. We will also provide you with all the necessary information and documentation related to the shipment. If you have any questions or concerns about shipping or shipping arrangements, please contact us for more information.
  • What is the mode of transportation shipments?
    We offer two main modes of transportation for our shipments: air freight and sea freight. Air freight is the fastest and most reliable option for shipping small to medium-sized orders, particularly those that are time-sensitive or have specific delivery requirements. Air freight is ideal for orders that need to be delivered quickly, as shipments can be scheduled on regular flights and delivered within a matter of days. However, air freight can be more expensive than sea freight, particularly for larger orders or those with heavier items. Sea freight is the most cost-effective option for shipping large orders, particularly those with heavy or bulky items. Sea freight can accommodate large quantities of goods and offers lower shipping rates than air freight, making it ideal for customers who are looking to save on shipping costs. However, sea freight is typically slower than air freight and can take several weeks to reach its destination, particularly for international shipments. We work with a range of trusted shipping partners to ensure that our customers receive their orders as quickly and efficiently as possible, regardless of the mode of transportation chosen.
  • What is the average lead time for shipment?
    The average lead time can vary depending on the nature of the goods being shipped, the distance involved, and other factors. Generally, once the order is confirmed and payment is received, we will work to prepare your shipment and arrange for transportation. Estimated delivery times will depend on the destination, but we can provide you with some estimated delivery times to popular destinations: AIR FREIGHT Singapore: 2-4 working days Malaysia: 3-5 working days Japan: 3-6 working days China: 3-7 working days South Korea: 3-7 working days Australia: 4-6 working days United States: 5-8 working days United Kingdom: 5-8 working days Germany: 5-8 working days SEA FREIGHT FCL Singapore: 1-3 days Malaysia: 2-4 days Japan: 7-14 days China: 10-14 days South Korea: 10-14 days Australia: 7-14 days United States: 25-35 days United Kingdom: 25-35 days Germany: 25-35 days SEA FREIGHT LCL Singapore: 2-5 days Malaysia: 4-8 days Japan: 6-10 days China: 8-12 days South Korea: 10-14 days Australia: 7-14 days United States: 14-28 days United Kingdom: 21-35 days Germany: 21-35 days Please note that these delivery times are only estimates and may vary depending on the specific circumstances of each shipment.
  • What is the packaging method?
    Usually, a transparent plastic packaging is used for individual items with dimensions of 23cm x 35cm, 25cm x 35cm, and 30cm x 37cm, which are then packed in sacks. The estimated normal content for each sack is 100-130 pieces with an average weight of 58-60kg. The sack dimensions are approximately 25cm in length, 70cm in width, and 102cm in height.
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